We do not process your order immediately. We process orders on Mondays, Wednesdays, and Fridays. Holidays are observed and done the following day. You will be notified by email once we do begin to process your order. You will receive a tracking number once it has shipped. Shipping typically takes 2-3 days.
We understand sometimes you will need to make a Return. Maybe we sent you the wrong product or you just need a size bigger or a size smaller. Reply to any order email with a reason for the Return. You will be issued a return shipping label and instructions for making the Return.
We only offer Refunds for damaged products. Reply to any order email with a picture of the damage.
If there are any questions not answered you may contact us using the information below.
Bob's Big Boy® Burbank
4211 W Riverside Drive
Burbank, California 91505
Reach us by phone: 1-818-843-9334